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The Customer Offer, technical and commercial

The Customer Offer, technical and commercial, is an education for everyone with customer contacts - technicians, customer support and sales. In addition to your own contribution we also involve selected speakers. We recommend that managers and specialists from your own company contribute. We have a number of case studies where participants get to practice their skills in bringing out dedicated corporate messages in different situations.

Pilot study

We tailor-make the training to match your conditions, your co-workers needs and the goal of your company. Based on a pilot study we make a proposal, adapted to your company, for reaching the goal. We can also offer pre-made programs ready to order directly.

The training

The scope of the training is according to our recommendation total of 4 days divided into two sessions (each 1/2+1+1/2 day). The assignment before each session is designed to enhance the learning experience. We offer the training in both Swedish and English.

Company strategies and communication
The first part is based on the company's own operations. Participants and company representatives give their view of the business. Key presentations are selected depending on the activities and your preferences. We conduct the first team activities based on what the customer offering includes and how it is communicated.
The business, the customers and the end-users
We meet our customers, partners and employees in different situations. The meeting between people of different backgrounds and roles should be a mutually rewarding exchange. Experience from existing customers are discussed and processed. How to develop existing business, how to create new business and your role in this.

Follow-up

Strategies for better customer cooperation are an important part of follow-up. The specific individual improvements of working methods and techniques out in the field ultimately lead to improved results. Follow-up is always on two levels, general and individual. A diploma is handed out to the participants upon completing the program.

You are welcome to contact us at Toleap Consulting AB to order a training program, or to get more information about our tailor-made offer for you and your co-workers.

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